nido.

YOUR ACCOUNT. YOUR CHOICE.

Delete your Nido account and data

You can request deletion of your Nido account and associated data here, including if you no longer have the Android or iOS app.

Request deletion by email

  1. Email contact@usenido.com, preferably from the email address registered with Nido.
  2. Use the subject “Nido account and data deletion request.”
  3. Ask us to delete your account. This request includes all associated personal data by default, including baby profiles and care records you are authorized to delete. You do not need to list each profile or record. You can also request deletion of specific data without deleting your account.
Email a deletion request

The button opens your email app. Send the email to submit your request. You can also write directly to contact@usenido.com.

We may need to verify your identity and your authority over shared records. If you cannot access your registered email, let us know so we can help verify the account. Never send your password or unnecessary sensitive information.

When your request is completed

We complete verified account and data deletion requests within 30 days and confirm the outcome by email. Backup copies of data approved for deletion are removed within the same 30-day period, unless retention is required by law. If any information must be retained, we explain the data, reason, and applicable retention period in our response.

What your email request covers

Our support team processes your request to delete your account and all associated personal data within the period above. This includes:

  • Your sign-in credentials and active sessions.
  • Your caregiver memberships and account access.
  • Pending invitations sent to your email, verification codes, and queued usage events linked to your account.
  • Associated baby profiles, baby names and birth dates, feeding, diaper, sleep, growth, and other care entries and notes you are authorized to delete.
  • Support messages and other personal information associated with your account.

Deleting your account is permanent and signs you out. The in-app action initially replaces your name and email with a deleted-user identifier; your email request also covers any remaining personal data linked to that identifier.

Shared records and limited retention

We verify your authority over shared baby profiles and care records before removing them, so we do not erase another person’s data without authorization. Sharing a record does not exclude your associated personal data from the request or require a separate deletion request.

If we must retain any of your personal data for a legitimate reason, such as a legal obligation, security, or fraud prevention, we explain which data, why it is retained, and the applicable retention period. Sharing with other caregivers alone is not a reason to retain your personal data indefinitely.

If you use the in-app deletion control

On Android, open Family → Your account → Delete account. On iOS, open Family → Your account → Delete my account, then confirm.

The current in-app control removes account access, credentials, sessions, and memberships, but does not automatically erase baby profiles and care records. To have our support team complete deletion of all associated personal data, send the email request above, even if you have already deleted your account in the app. You do not need to name individual records.

Uninstalling the app does not delete your Nido account or server data. For more information, read our Privacy Policy.

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